Your personal data belongs to you. This policy explains exactly what Karika collects, why we collect it, how we protect it, and what rights you have over your own information. No jargon, no runaround.
Karika is committed to protecting the privacy of every player in Bangladesh.
Six things every Karika player in Bangladesh should know about how their personal information is handled.
Every piece of data you send to Karika — from your registration details to your deposit confirmation — travels over an encrypted SSL/TLS connection. Nobody in the middle can read it. This applies to the website, the mobile platform, and all API communications with payment providers.
Karika does not sell, rent, or trade your personal information to any third party for marketing purposes. Full stop. Your data is used to operate your account, process your payments, and keep the platform secure. That's it. If that ever changes, you will be notified before it happens.
When you deposit or withdraw via bKash or Nagad, the payment authentication happens directly through the mobile banking provider's own secure channel. Karika never sees, handles, or stores your mobile banking PIN at any point in the transaction process.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via live chat or email and Karika's compliance team will respond within 30 days. Data deletion requests are processed in full unless retention is required by law.
Karika only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data speculatively or build marketing profiles. If a piece of information is not needed to run your account or meet a legal requirement, we do not ask for it.
Karika keeps your data only for as long as it is needed. Account data is retained for the duration of your account plus five years to meet anti-money laundering obligations. After that, it is securely deleted. You can find the full retention schedule in Section 7 of this policy.
Karika ("we", "us", "our") operates the online gaming platform accessible at karika.club. We are the data controller responsible for the personal information collected through this platform. This Privacy Policy applies to all players who register an account, visit the website, or use any Karika service, including the mobile app.
This policy is written in plain English so that every player — whether you are new to online gaming or a long-time Karika member — can understand exactly how your personal data is handled. If anything is unclear, contact us via live chat and we will explain it directly.
Scope: This Privacy Policy covers all personal data processed by Karika in connection with the karika.club platform. It does not cover third-party websites or services that may be linked from our platform.
Karika collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers. Here is a breakdown of each category.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, NID number | Registration & KYC verification |
| Contact data | Mobile number, email address | Registration |
| Financial data | bKash/Nagad number, transaction reference | Deposit & withdrawal |
| Verification documents | NID card image, passport scan | KYC verification request |
| Support communications | Chat transcripts, email correspondence | When you contact support |
When you make a deposit or withdrawal, Karika receives a transaction confirmation from your payment provider (bKash, Nagad, Rocket, or your bank). This confirmation includes your registered mobile number or account number and the transaction amount. Karika does not receive your PIN, password, or full account credentials from any payment provider.
What We Do Not Collect: Karika does not collect your mobile banking PIN, full bank account numbers, biometric data, or any sensitive personal data beyond what is listed above. If you are ever asked for your PIN by someone claiming to represent Karika, it is a scam — report it immediately.
Karika uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Marketing: Karika will only send you promotional messages if you have opted in to receive them. You can opt out at any time by contacting support or updating your notification preferences in your account settings.
Every time Karika processes your personal data, there is a specific legal basis for doing so. We rely on the following legal grounds:
Karika does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, Karika shares your registered mobile number and transaction details with bKash, Nagad, Rocket, or your bank as required to complete the transaction. These providers are bound by their own privacy policies and applicable financial regulations.
When KYC verification is required, Karika may share your identity documents with a licensed third-party verification service. These services are contractually bound to use your data solely for the purpose of identity verification and to delete it once the verification is complete.
Karika will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, court order, or to protect the rights and safety of Karika, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of Karika's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.
No Third-Party Marketing: Karika never shares your contact details with advertisers, data brokers, or any third party for marketing purposes. Your mobile number and email address are used only for account-related communications.
Karika uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Here is what each type of cookie does.
These cookies are required for the platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without disabling the platform entirely.
Karika uses anonymised analytics cookies to understand which pages are most visited, how long players spend on each section, and where technical errors occur. This data is aggregated and does not identify individual players. You may opt out of analytics cookies via the cookie settings panel.
These cookies remember your platform preferences — such as your chosen game category or notification settings — so you do not have to reset them every time you log in. They are optional and can be disabled without affecting core platform functionality.
Managing Cookies: You can review and update your cookie preferences at any time via the cookie settings link in the footer. You can also control cookies through your browser settings, though disabling essential cookies will affect your ability to use the platform.
Karika keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by law. The table below sets out the standard retention periods for each category of data.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Account lifetime + 5 years | AML / KYC legal obligation |
| Transaction records | 7 years from transaction date | Financial regulation compliance |
| Game activity logs | 3 years from last activity | Dispute resolution & auditing |
| Support communications | 2 years from last interaction | Quality assurance & dispute records |
| Analytics data | 13 months (rolling) | Platform improvement |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical purposes.
As a Karika player, you have the following rights over your personal data. To exercise any of these rights, contact us via live chat or at [email protected]. We will respond within 30 days.
Identity Verification: To protect your privacy, Karika will verify your identity before processing any data rights request. This is to ensure that your data is not disclosed to or deleted by someone other than you.
Karika takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.
While Karika takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your OTP with anyone.
Karika is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on Karika, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.
Age Verification: Karika uses age verification checks during registration and may request identity documents at any time to confirm a player's age. Accounts that cannot be verified as belonging to an adult will be suspended pending verification.
Karika may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, the "Last updated" date at the top of this page will be revised.
For material changes — those that significantly affect how your data is used or your rights over it — Karika will notify registered players via SMS or email at least 14 days before the changes take effect. Your continued use of the Karika platform after the effective date of any changes constitutes your acceptance of the revised policy.
We recommend bookmarking this page and checking it periodically. If you have any questions about a specific change, contact our support team and we will walk you through it.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the Karika privacy team through any of the channels below. We aim to respond to all privacy-related enquiries within two business days.
For data deletion or access requests, please include your registered mobile number and a brief description of your request. We will verify your identity before processing the request to protect your privacy.